Support – Hike - Smart Learning App

Need Help?

We’re here to help you with any issues, questions, or feedback about Hike – Smart Learning App.

Email Support: support@hikelearningapp.com

Report a Problem: If you find a bug or have trouble logging in, email us with your account details and screenshots if possible.

Response Time: We aim to reply within 24–48 hours.

Subscription & Billing Help

For help with your premium subscription or billing, please contact us at support@hikelearningapp.com.

You can also manage or cancel your subscription directly in your App Store account under “Subscriptions.”

Frequently Asked Questions (FAQ)

Q1 What is Hike – Smart Learning App?

Hike is a study companion app that helps students organise notes, track marks, log study sessions, and learn with an paid AI Tutor (AI tutor responses can take up to 2 minutes while your answer is being generated.)

Q2: What features are free?

You can create and organise subjects & notes, track marks, log study habits, set reminders and timetables, and see daily motivational quotes for free.

Q3: What do I get with Premium?

Premium unlocks the AI Tutor: ask questions by voice or images, get detailed explanations in multiple languages, and enjoy responses (Note: AI tutor responses can take up to 2 minutes while your answer is being generated.)

Q4: How do I subscribe or cancel?

You can subscribe within the app. Subscriptions are auto-renewable. You can manage or cancel any time in your App Store account under “Subscriptions.”

Q5: Is Hike safe for children?

Yes. Hike is designed with student safety first and contains no inappropriate content. We recommend parental guidance for children under 12.

Q6: Which languages are supported?

Currently the AI Tutor supports English, French, Spanish, German, Italian, Dutch, Portuguese, Polish and Turkish.

Q7: How do I contact support?

Email support@hikelearningapp.com with your question or issue. Include screenshots if possible to help us resolve it faster.

Safety & Privacy

Hike is designed with student safety first. We do not show inappropriate content.

Privacy Policy: https://www.hikelearningapp.com/privacy-policy

Terms & Conditions: https://www.hikelearningapp.com/terms-conditions

Feedback

We love feedback! We update Hike based on student needs. If you have any suggestions or requirements you’d like to see in Hike, please send them to feedback@hikelearningapp.com.